Support
Find quick help for using LedgerHaus.
Quick help
Contact Support
Email: bitfingers@gmail.com
Account access
Verify your email to activate a new account. Contact Support if your account expired or access is blocked.
Ask about your pricing plan
Request a pricing plan assignment, limit review, or pricing plan change.
Report a bug
Tell Support what you were doing, what happened, and when it happened.
Do not send passwords or unnecessary sensitive tenant information in Support requests.
Account activation
LedgerHaus uses controlled onboarding. New public registrations become active after email verification.
- Create an account request with your landlord account details.
- Open the verification email sent to your address.
- Verify your email to activate your account automatically.
- After signing in, start from Dashboard and add your property data.
There is no online checkout yet. Contact Support if your account expired, access is blocked, or you need a pricing plan change.
Common issues
I cannot add a property
Possible reasons: pricing plan limit reached, duplicate property name, or validation error.
I cannot add a unit
Possible reasons: property is archived, duplicate unit name under the property, or a required field is missing.
I cannot add a tenant
Possible reasons: no unit exists yet, selected unit is archived, or required tenant fields are missing.
I cannot upload a document
Possible reasons: file too large, unsupported file type, or storage temporarily unavailable.
I cannot perform an action
Possible reason: the property, unit, or tenant is archived.
I cannot send a tenant reminder
Possible reasons: tenant has no email address, tenant is archived, or email service is temporarily unavailable.
My Free Trial expired
Your account is disabled after expiry, but your data is not deleted. Check the expiry email and contact Support to review reactivation options.